Duct Tape and a Prayer

The other day, I was in a group for heroic Utgarde Keep with one non-guild member, a DPS warrior who’d put all 71 of his talent points into Arms. I noticed at the beginning of the run that he had some mismatched gear – pants with Spirit, mail shoulders, etc. – but I figured as long as he knew what he was doing, everything would be okay.

It wasn’t. We had enough DPS from other sources to carry him, but he was barely pulling 700 DPS. Midway through the run, after Prince Keleseth hadn’t dropped anything useful for him, he asked the party, “My friend said I should get PVP gear to make me better. What’s the best way to do that?”

I don’t really remember what the rest of the group said to him; it was along the lines of “no, get boss drops in PVE”. It was pretty clear that he didn’t know what boss drops to be looking for, though, and I got the impression that the response confused him. So I sent him a whisper: “You can look at Wowhead to find out what items are best for you. Here’s a link:” And I pasted in the URL of a Wowhead filter that contained warrior-friendly gear in Northrend. (I think this was the link I gave him.) “You should also take a look at WOWWiki to see the kinds of things warriors want on gear.”

He asked for a minute to go AFK, and we proceeded without him for a minute or two. When he got back, he ran back to the group and whispered me back. “Thanks a lot,” he said. “I never knew about those. I’m going to read them after we’re done.”

“No problem,” I replied. “You might also want to check out the talent calculator on Wowhead, and there are a couple blogs that are useful for warrior stuff.”

He thanked me again, we proceeded to take out the twins and Ingvar, and then he left the group. The next time I saw him, in Dalaran, he’d swapped out all of his warrior-unfriendly gear with warrior-statted heroic blues. I whispered him again. “It looks like you’re getting some better gear!”

“Yes, thank you! I didn’t even know what good warrior gear was. Wowhead helped a lot. Now I know what to look for.”

We have a problem, guys.

It’s certainly nothing life-shaking or insurmountable. We can work through it if we want to. But it does need to be addressed.

Here it is: our problem is that we think of players who don’t know what they’re doing as “bad”.

They’re not, really. They just don’t know what they’re doing. They aren’t playing consciously – they’re just picking up gear and taking talents that look like they ought to be handy or cool. They’re warriors taking a +spell power mace because it has higher DPS; they’re Restoration druids in +hit gear, because if their offensive spells miss, their healing spells might too. But this isn’t about badness. It’s just about inexperience.

See, if you’re reading this blog, I can make a couple assumptions about you, the foremost being that you’re interested in how Discipline priests work. That is, after all, mostly what this blog is about. You wouldn’t be here looking for [redacted because I don't want to show up in Google searches for those things]. You’re probably aware that I’m not the only WOW blog on the planet. You probably know that there are official forums for World of Warcraft. You might have a Twitter account where you discuss WOW.

Now here’s the important part: because of the spotlight fallacy, we assume that in general, people are like us. (It’s a very focused spotlight in this case.) We assume that Discipline priests read the Discipline priest blogs, and read the official forums, and use Wowhead, and read up on boss fights in WOWWiki, because that’s what we do. So when we see other players in gear that isn’t itemized for their class, who have talents that we wouldn’t have chosen, who don’t know how the boss fight works, we assume that they’re just Bad Players – that they haven’t assimilated all the stuff they’ve been reading, or that they’re consciously ignoring it.

Sure, that’s true in some cases, but I’m going to go out on a limb here and say that 95% of the World of Warcraft player base doesn’t visit the forums on a regular basis, and that probably 50% of active players don’t even know that there are official forums. They’ve never heard of WOWWiki or Wowhead. They see the tooltip on Spirit that says that it helps health regeneration, and figure that sounds pretty good. They aren’t bad. They just don’t know about the resources.

Here’s an open request: the next time you see a “bad player”, send them a whisper. Say “hey, I see you’re wearing thus-and-such” – or have this talent, or whatnot – “that I wouldn’t expect a warrior” – or whatever the player’s class may be – “to wear. Why’d you pick that piece of gear?” Establish a dialogue, rather than just writing the player off as bad. If it turns out they’re one of the vast number of players who don’t know about gear itemization, Wowhead, and the link, give them links; help them educate themselves. If they’re trying out something different, talk to them about it and maybe you’ll learn something. And if they say “shut up, mind your own business”…

Well, then they’re probably a bad player.

Did you notice the most important clause in the previous section? Go back and look. See if you can figure out what it’s going to have been. (I love the pluperfect.) I’ll wait.

*dramatic pause*

It’s “help them educate themselves“.

See, all the websites in the world aren’t going to do an uneducated player a lick of good if all the player does is follow the advice of those websites blindly. They’re going to be just as uneducated, but now they’re letting someone else tell them what to do instead of picking it up piecemeal based on tooltips. They’re in a worse situation than they were before, because now they’re going to rely on what you’ve shown them. What happens when the site you’ve shown them is down? What happens if the game changes but the page doesn’t (as seems to be the case with much of WOWWiki at the moment)? They’ll be back to groping at tooltips to help them figure out what to do next.

I’m sure you know the expression about giving a man a fish and teaching him to fish. I don’t need to repeat it. But the lesson applies nonetheless: help uneducated players educate themselves. Don’t just say “you need strength gear”, explain what Strength does for a warrior and compare it to other stats. Don’t just rattle off a Best In Slot list (you’ll notice I haven’t updated my Naxx lists for Ulduar yet); help them figure out why each piece of gear is desirable. Perhaps most important, let them make their own decisions about gear; guide them, but don’t define for them. The goal is to have players be playing consciously.

And yes, “I like the way it looks” is, at its heart, a conscious decision. Just so we’re clear.

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