Duct Tape and a Prayer

“Don’t take it so seriously. It’s just a game.”

Then it expands.

“It’s just a TPS report. I shouldn’t put so much thought into it.”

“It’s just a temporary job. I don’t need to give it that much effort.”

“It’s just my day job. I don’t need to stress out so much about it.”

“It’s just my career.”

“It’s just my family.”

Of course I’m exaggerating. But little things like to spread. Why not start at the bottom with “Instead of doing what I need to do to get by, I’m going to do what it takes to accomplish something I’m proud of?”

Once you apply that in-game, it’s hard to not apply it to the rest of your life. After all, you can do it in WOW, and that’s just a game.

If you are like me – and let’s face it, who wouldn’t want to be like me?* – you have seen Ratatouille, and remember the critic Anton Ego’s final review of Gusteau’s restaurant:

In the past, I have made no secret of my disdain for Chef Gusteau’s famous motto: Anyone can cook. But I realize, only now do I truly understand what he meant. Not everyone can become a great artist, but a great artist can come from anywhere.

I am here today to tell you that, in fact, the former is true, at least as far as playing WOW is concerned. Perhaps not everyone can become a great chef, but anyone can become a great healer.

You will say to me, “but Chris, I cannot heal to save my life.” (I am, incidentally, reminded of a MAD magazine cartoon from many, many years ago: “If you never hear ‘Fix this crankshaft or we’ll shoot you in the head’, why do people say ‘I couldn’t fix a crankshaft to save my life’?”) But the truth is, I believe you can heal. You just don’t know how to heal well or effectively. Maybe your DPS ways are too ingrained in you; maybe you don’t have the attention span to focus on such a small chunk of screen (if you happen to be using Grid or unit frames); maybe you don’t really understand how your healing class works. The bottom line is that it’s not a matter of inability. It’s a matter of lack of skill.

Betty Edwards, the author of Drawing on the Right Side of the Brain, gives an example regarding being “talented” at art: suppose reading were treated the same way as art. Teachers would just give young students a book and step back, not instructing so as not to interfere with the students’ “creative reading”, and at the end, maybe three or four out of a class of 20 would have learned how to associate the words they spoke with the letters on the page and to read successfully. (Remember: no actual teaching at all, just leaving the kids alone with the books.) Parents of the kids who’d learned could say “oh yes, Mary has a family history of reading, her aunt Lisa was quite a reader”, and those who hadn’t could say “well, she just doesn’t have the talent for reading; she’ll find something else she is good at”.

The idea, of course, is that art is a skill that can be learned rather than a talent that must be innately possessed. The same is true of healing. Those players who are excellent healers from the outset have no special talent, no innate gift that allows them to heal better than anyone else. It’s just that their brains happen to have been tuned to the way healing works when they first started, so they were able to pick up the skill much more quickly than those whose brains were tuned to other activities (such as DPS, tanking, or shuffleboard).

Over the next week or so (it’s indefinite because of the imminent holidays), I’ll be erecting a series of posts on the skills needed to heal, how to acquire them, and how to retune your brain so that the skills come more easily and more naturally. Hopefully, at the end of it, we’ll have a whole bunch of people who have renewed faith in their ability to get a group safely to the end of an instance.

I’ll borrow a bit from Havi here, since even if she doesn’t know what she’s doing all the time, she does a damn good job of making everyone think she does.

What I’d like in the comments:

• Your opinions on what skills make a good healer.
• Your experience with learning how to be a skilled healer.
• Funny stories about having not been a skilled healer.

What I don’t want:

• Shoes.

Happy Christmas Eve, and I’ll see you all soon with the first post in the series!

* </facetious>

Dear tanks and DPS who complain about getting Power Word: Shield (maybe because they believe that they are getting “rage-starved”):

SUCK IT, NOOBS.

Love,
Theande, Disc Healer

(Thanks to @Nibuca for the tip.)

Hi! Remember healing? That’s what this blog used to be about before Holidays and Achievements put together a For The Off-Topic! raid and took Healing down. It was a pretty epic battle, and Holidays and Achievements got their black war tags, but now Healing’s respawned and back in the fight.

Patch 3.3 revamped the LFG system and introduced cross-server PUGs, and thank the Light, they’ve finally got it right. PUGs are quick and painless – even when they don’t work out you tend to know in advance, like the Halls of Reflection group I had last night where the tank started out by saying “so, can anyone else tank?” – and it’s easy to rack up a few dozen emblems in an evening’s play. Even alts are getting in on the action – the gear-matching system is pretty good at ensuring that they don’t get into an instance they can’t handle.

That said, it’s not all peaches and cream – there are still a lot of things that can trip a group up. The advantage of the LFG system is that most of those stumbling blocks are player-induced, and there are things you can do to remove them. Here are some guidelines for making sure your PUGs go as smoothly as possible when you’re healing:

• Stock up on reagents before you get in the queue.

Every time. I know healers who join the queue from beside a reagent vendor so that they’ll be able to stock up again when they get out. I carry 60 Sacred Candles on me, but this weekend I decided to chain-queue from the Borean Tundra, and managed to get down to 3 candles before I gave up and went back to Dalaran. The sad truth about PUGs is that sometimes, you’re going to wipe – people don’t know the fight, don’t have the gear to complete the fight, or just plain screw up, and you want to make sure that you can keep buffing the group no matter how many times the Godfather of Souls eats yours.

• Tell the rest of the players up-front if you’ve never successfully completed the instance.

This is a matter of some debate among players – some say you should just not say anything to avoid being kicked for a more experienced healer, some say you should ask for the strategy just before the first boss because they’ll be invested in getting the boss down and won’t want to have to wait for another healer. Honestly, that just seems like dishonesty to me. It’s better to tell the group up-front that you haven’t been through the instance. You’ll sometimes get the odd jerk who kicks you from the group for being inexperienced, but I’ve found that most players are so eager to get going that they’ll gladly explain the fights to a new player, just so they don’t have to wait in the queue again. Of course, it’s easier to get them to go along with you if you’re appropriately geared (and don’t try to heal the first half of Old Kingdom in your fishing pole and hat…).

• Discuss loot rules in advance.

Nothing in World of Warcraft causes more drama and personal offense than loot. It’s far better to take fifteen seconds at the beginning of the run to figure out what everyone else thinks is fair. Remember, too, that you can’t roll Need on items of a different armor class than yours, even if you can wear them and they’re an upgrade. If you’re a druid, shaman, or paladin healer, and you know that something you want but that’s not in your armor class drops, you might also want to talk to the group and see if someone of the lower armor class would be willing to Need the item for you and then trade it to you – and if you’re a shaman, druid, or priest healer, consider offering to be the Need monkey.

Oh, and everyone Needs on Frozen Orbs unless they really don’t care to whom the Orb goes. It’s just common sense – no, you don’t need it, but “Need” doesn’t actually mean “need” here, it means “roll at the highest priority in a tiered system”.

• Talk with the tank about speed-pulling.

This is one of the drawbacks of PUGs being so quick and painless: lots of people want to get as many instances in as possible, and that means pulling as quickly as possible. Unfortunately, that also means that tanks are paying attention to their health, not your mana bar (even though they should be). At the beginning of the instance, talk to the tank and agree on a signal for her to look for that indicates that you need to wait before the next pull. Otherwise you’ll find yourself going in with 3k mana – and inevitably that’s when the unexpected patrol comes around the corner.

• Make sure the group knows what you’re capable of.

This is especially important for priests. Like it or not, there are a lot of people who still don’t know that Discipline is a viable healing spec and wonder what Guardian Spirit does. Tell the group at the beginning “I’m a Discipline priest – that means you’ll be seeing a lot of shielding and fast single-target heals, but not a whole lot of AOE healing. Don’t worry, I know you’re taking damage, but I have to prioritize, and you might get a shield where a Holy priest would just drop Circle of Healing.”

• Even though you’re playing with players from different servers, you can still get a reputation.

Sure, you’re now pulling from ten times as many players and it’s easier to disappear into the crowd – especially since the odds are that the players won’t be from your server and won’t be able to badmouth you there. The bad news is that there are only ten or so realms per battlegroup – and word spreads fast. Don’t be surprised to find someone else from that server saying “man, I heard you were a total bitch, I’m not running with you.” Be a good player and a good human being – it might not get you more groups, but it certainly will keep you from getting fewer. Besides which, it’s just good practice to be a good person.

• Know your limits.

This one should be obvious. If you’ve tried this fight three times and can’t keep everybody up, it might not just be that the DPS is standing in the fire. Maybe you’re having a bad night, or maybe you’re just not geared enough for the group. You need to be willing to say “I’m sorry, guys, I can’t heal this fight, you should find someone else.” It’ll cost you some badges and loot – but you can always go in later and do it when you’re better-geared or more confident.

This should, thankfully, be pretty rare because of the gear-matching system, but it happens sometimes and the Good Player way to handle it is to bow out gracefully and allow someone else to take your place.

• Explain the fights if you’ve been there before.

In an ideal world, anyone who’s been through a fight before could explain it. Sadly, we don’t live in the ideal world. The DPS are focusing on the boss and on moving out of poisons, and don’t really care what the healer or other DPS are doing – and are paying attention to the tank roughly enough to make sure she’s still at the top of the threat meter. The tank is mainly worried about maintaining threat and the state of her own health bar. As the healer, you’re the one who’s standing back, paying attention to positioning (so you know when people are out of range and when someone’s about to step in a puddle. More than any other role, it’s the healer who’s concerned about everybody else’s tactics, and who has a broad perspective on the fight (literally – we need to be able to see everyone to hit them with heals). So if you’ve done the fight before, offer to explain it. Give suggestions if you can, and offer unique abilities that you have that can give the group an advantage (“Everyone stay within 20 yards of the tank so I can Mass Dispel the freeze effect” on Keristrasza, for example).

• Don’t be afraid to roll Need on upgrades.

There is a feeling among some healers – myself included – that we don’t really contribute as much to fights as everybody else. The elephant in the room here is damage meters – a lot of players believe that contribution to a fight is judged based on a player’s position on the damage meter, and since healers are almost universally at the bottom of the list, there’s a certain feeling that you’re not really contributing, and therefore don’t deserve as much of the loot. This feeling is amplified among strangers, since – as above – you want to be a good person, and you don’t want to get a bad rep.

I’ll put it plainly: that feeling needs to go away. You are contributing to the fight by keeping health bars up. If you weren’t there, the DPS wouldn’t be able to bring the boss down before the boss killed them. If you weren’t there, the tank would last about five seconds. You are just as much a part of the fight as anyone else, and you’re just as entitled to the spoils.

Even if the tank insists on referring to you as “healer” throughout the run. (Seriously, not even “priest”? You can’t even be bothered to figure out what class is healing you?)

Any others I’ve missed? Leave a comment!

There is a !meme going around the healing blogs. I have been instructed by Amber that I am to fill it out and post it here. Since I value the life of my Sinister Squashling, I obey:

• What is the name, class, and spec of your primary healer? Theande, Discipline Priest.
• What is your primary group healing environment? 25-player raids, though those are thin on the ground these days.
• What is your favorite healing spell for your class and why? Penance. It’s fast and has three chances to crit! Its only drawback is the extraordinarily long cooldown.
• What healing spell do you use least for your class and why? Desperate Prayer. The only reason I have it talented is because I had nowhere else I wanted to put the point.
• What do you feel is the biggest strength of your healing class and why? Mitigation. Discipline priests use a lot of shields! Preventing damage > healing it after the fact.
• What do you feel is the biggest weakness of your healing class and why? We don’t have any strong AOE heals, which limits our utility.
• In a 25 man raiding environment, what do you feel, in general, is the best healing assignment for you? Flex healing. Discipline priests do best when we’re going where we’re needed – we’re fast and light on our feet for a reason.
• What healing class do you enjoy healing with most and why? Probably holy priests, because we complement each other.
• What healing class do you enjoy healing with least and why? Resto druids. Their HOTs account for a lot of my overhealing.
• What is your worst habit as a healer? Using spare GCDs for DOTs instead of shielding…
• What is your biggest pet peeve in a group environment while healing? It’s a toss-up between tanks who drag whirlwinding mobs back into the casters and DPS who think the healer isn’t paying attention to the health meters.
• Do you feel that your class/spec is well balanced with other healers for PvE healing? Reasonably. It would feel more balanced if Blizzard included mitigation in the healing reporting.
• What tools do you use to evaluate your own performance as a healer? The logs posted by the raid leader afterward, mostly.
• What do you think is the biggest misconception people have about your healing class? Another toss-up, between “Disc is just for PVP” and “Disc is only good for tank healing”.
• What do you feel is the most difficult thing for new healers of your class to learn? That preventing someone’s health bar from going down is just as valuable as making it go back up.
• If someone were to try to evaluate your performance as a healer via recount, what sort of patterns would they see (i.e. lots of overhealing, low healing output, etc)? Moderate overhealing, lower healing than other healers because of all the time spent shielding.
• Haste or Crit and why? Haste. Discipline priests should be fast, getting heals to their targets almost as soon as the damage is taken – not slow and clunky and relying on big numbers and Divine Aegis.
• What healing class do you feel you understand least? Resto shamans.
• What add-ons or macros do you use, if any, to aid you in healing? I use Grid to keep track of health bars (although it’s falling out of favor with me) and FortExorcist to keep track of cooldowns.
• Do you strive primarily for balance between your healing stats, or do you stack some much higher than others, and why? I tend to stack Haste and Intellect; faster heals mean that I need more mana (and more regen). After that, spellpower, then crit, then anything else.

There, now my Squashling is safe.

I will not threaten their Sinister Squashlings (or any other pets), but those who must complete this or suffer the (kind of plush, actually) consequences are Shy and Tart.

Blizzard has updated the Tier 10 set bonuses for healing priests – and, oddly, both of them actually sport different mechanics than the original versions. (This is especially odd in light of a comment made by Ghostcrawler last week that they’d generally worked out the mechanics and were fine-tuning specific numbers.)

The updated set bonuses:

• 2-piece: Your Flash Heal critical strikes cause the target to heal for 25% of the healed amount over 9 sec.
• 4-piece: Your Circle of Healing and Penance spells have a 20% chance to cause your next Flash Heal cast within 6 sec to reset the cooldown on your Circle of Healing and Penance spells.

The 2-piece bonus continues a pattern Blizzard’s created of giving small heals HOT components and giving HOTs immediate-heal components, and as such, while it’s interesting to see priests’ utility heal get a HOT, it seems to largely be a rehash of Flash of Light.

The 4-piece bonus is a reworking of the original bonus (you may remember it from my last post); this version is, in my opinion, vastly preferable, both because it allows synergy between two heavily-used spells (which, as @Greth22 points out, feels elegant, even if we haven’t seen it in action) and because it doesn’t encourage Penance/COH-FH-FH-FH spam like the previous bonus did.

I continue to find it interesting that Blizzard is functionally equating the Discipline 51-point talent with the Holy 41-point talent with this talent, especially since they have much different cooldowns. Penance’s untalented, unglyphed cooldown is officially twice as long as Circle of Healing’s, although the channel time lowers the effective cooldown somewhat. To equate the strength of the 4-piece bonus on a Holy priest to its strength on a Discipline priest implies, I think, that Blizzard considers both Aspiration and Glyph of Penance to be mandatory, which seems kind of silly. Blizzard, you clearly want us to make the cooldown 8 seconds; just make the cooldown 8 seconds!

Let us assume that you are a DPS player. And let us assume that you are wondering why your health is allowed to dip so low while other people seem to be topped off all the time. (If neither of those apply to you, you’re not getting the point of “let us assume”.)

Here is the fundamental thing to understand: it is a matter of triage. Healers are pretty much constantly making decisions (consciously or, more likely in veteran healers, not) based on the basic question “what’s the best thing for me to do if I want the group to succeed in this fight?” The specifics are much more, well, specific, but that’s the underlying root of all of the decisions a good healer makes. It means that we make some choices that look odd to an observer who’s not privy to our decision-making process, too. For instance, if your raid healer sees that you are at 10% health but not taking damage, and another DPS is at 30% health but losing 10% a second, your raid healer is going to heal the second DPS and not you. It’s going to look like they’re healing someone who has higher health than you do – but all you see is their health go from 30% to 50% while you’re still down at 10%. You don’t – and, frankly, can’t be expected to – see that functionally, you’re stable and they’re crashing.

On the other hand, a popular conception of healers – and one that healers love to propagate – is that we are all-seeing, all-knowing masters of the raid’s health. According to this conception, your healer knows when you’ve been bad or good – when you’re standing in the void zones or not running out of the shadow crashes – so be good, for goodness’ sake! The truth is that that’s actually somewhat accurate – but not because we’re the Great and Powerful Oz. The fact of the matter is that if you keep standing in void zones, we’ll be able to see your health go down repeatedly, and wonder why we keep hitting you with heals. It’s an indirect sort of knowledge, as though you were an Earthlike planet around a distant sun and Grid measured your gravitational perturbation. As a rule, we don’t know why you’re losing health, or why you’re stable and the other guy’s fading fast – we just see the gravitational effect of damage and want it to stop.

Along those lines, the other secret that healers don’t want you to know is that even if you habitually stand in void zones, even if you stand in shadow crashes, even if your DPS is on par with our 45 mage who just struggled through Ulduman, even if you are totally clueless, we will do our absolute damnedest to keep you alive. Regardless of how many mistakes they make, we hate letting people die. Seeing a health bar go to zero hurts. We’ll get mad at you, we’ll complain, we’ll scream over Vent that if you stand in another god damned void zone we’re just going to let you die, but when we’re actually in combat, our best possible scenario is ending the fight with everyone alive, and we’ll include you in our normal triage because regardless of how mad we get, we still don’t want to have to rez you at the end of the fight.

(Note: this doesn’t apply if you’re a douchebag. Abuse the healers and God help you, ’cause nobody else will.)

The bottom line is this: try not to take damage. If you do, we’ll do our best to be there for you. Just don’t assume that you’ll get the first heals, and don’t assume you know why you didn’t, and don’t complain when you don’t, and we’ll get along just fine.

Let’s start from the beginning. (I’m told that it’s a very good place to start.)

Right now, the conventional wisdom is that Discipline priests are for single-target healing and should stack crit (for Divine Aegis and big heals), and that Holy priests are for multiple-target healing (and should stack Spirit for the spellpower bonus and mana regen). I’ll say up front that this is a perfectly valid way to play the class. I don’t think that either of these assessments are untrue; Discipline priests are strong single-target healers, and Holy priests are strong multiple-target healers.

However.

Just because Discipline priests can be strong single-target healers doesn’t mean they can only be strong single-target healers. WOW itself has an excellent example of this kind of dichotomy: just because Feral druids can tank doesn’t mean that’s all they’re good for. I see another approach to Discipline healing, which focuses less on talents like Divine Aegis and more on talents like Borrowed Time and Renewed Hope.

Think about the distinction between fast and slow weapons in WOW for a moment. At a given level of DPS, slow weapons hit harder but less often; fast weapons hit far more often, but for lower amounts. With proc-per-minute weapon buffs, a fast weapon has a much lower chance per strike to activate its effect than a slow weapon does, but since the fast weapon is hitting more often, it evens out. Each has its advantages and disadvantages.

So it is with Discipline healing. The conventional-wisdom method is equivalent to a slow weapon: it doesn’t cast very fast, but it heals for a lot. However, talents like Borrowed Time, Improved Power Word: Shield, and Renewed Hope, and the Glyph of Power Word: Shield, make a fast-but-weaker option both viable and desirable. Instead of stacking crit like CW Disc priests do to increase their chances of getting Divine Aegis off, fast-but-weak Disc priests stack haste. These priests don’t heal for as much as their crit-heavy brothers, but they are much more agile in any environment, and specialize in hit-and-run healing.

Note that this is a question of approach, of philosophy, not of gear. It’s actually improbably easy to reach the soft haste cap with this philosophy; assuming that you have Borrowed Time and Enlightenment, it only takes 66 Haste Rating to reach the 33% haste cap after you’ve cast Power Word: Shield. This cap is based on reducing the 1.5s global cooldown to 1.0s, which is as far as it will go; at 33% haste, multiply your spell’s cast time by 0.67 (1-0.33) to get the actual cast time. This reduces the cast time of Flash Heal to 1s, the channel time of Penance to 1.3s (a tick goes off at 0s, 0.67s, and 1.34s), and the cast times of Greater Heal and Prayer of Healing to 2s. Further Haste Rating will increase your haste (and lower your casting time) even more, and it’s possible to reap some advantage from this, but more haste has a diminishing effect (because of the

The idea behind this approach, therefore, is that you’ll be casting Power Word: Shield at just about every opportunity. This will both ensure that Renewed Hope stays up on your targets (both the -3% damage buff and the +4% crit chance) and allow you to cast your heals as quickly as possible. You’ll also do a lot of mitigation of damage, and since you’ll be keeping the Weakened Soul debuff up on a lot of players at once, you’ll also have an increased chance to proc Divine Aegis when you do have to heal someone.

There are, of course, drawbacks to this approach. The first and most obvious is that it goes through a lot of mana. This can be mitigated by a high Intellect and mana regen rate, and even without those advantages, I had little trouble in 10-man fights when I tested this approach last night. Another objection at first glance is that by by relying on casting Power Word: Shield before you cast your heal, you’re effectively adding to your cast time (the half-second shaved off your Flash Heal is offset by the 1-second GCD from PW:S). My only response to this is that it’s better to be casting PW:S almost constantly. By doing that, you’re keeping yourself in Borrowed Time for when you do need to heal somebody.

I admit that this is an approach that feels strange to a lot of healers, myself included; spell haste is for caster DPS, and PW:S is for emergencies! I think that’s a Burning-Crusade, Holy-style healing mindset, though, and getting used to Discipline as a healing spec means getting rid of some of our preconceptions about what it means to heal as a priest. We can start with allowing for the possibility that PW:S and our caster stats can be used differently than we’re used to.

(Yeah, I’m kind of bad at conclusions.)

After some testing, I can say that Divine Aegis works thusly:

• If you cast a critical heal on a target, they gain the Divine Aegis effect, which lasts for 12 seconds and absorbs 10/20/30% of the total (not effective!) heal amount. (I was using Flash Heal to test, so I was getting 1.5-2k DAs.)
• If you or another Disc priest casts another critical heal on the same target, the Divine Aegis effect refreshes its duration (back up to 12 seconds), and 10/20/30% of the second critical heal is added to the remaining shield from the first crit heal. For example, I establish a 1.5k DA on the Tank, the Tank takes 1000 damage, and then I cast another crit heal on the Tank for another 2k shielding, which makes the total shielding 3.5k and the remaining shielding 2.5k (since the shield absorbed 1k damage between the first and second crit heal).
• The maximum damage that a single DA can shield is the level of the target * 125. That’s 10k damage for a level 80 tank. If a DA reaches this amount through repeated application, and you cast further crit heals on the target, the DA’s duration will be refreshed but no additional shielding will be added.
• When the DA buff wears off, the next crit heal starts the process over again.
• You can have Divine Aegis going on more than one target at once. Each shield has its own independent shielding total and duration.

I hope that’s helpful!

(Nota bene: I’ve already written this post once. If I seem a little terse here, that’s why.)

I’ve been reading over the comments left on this blog, and it occurs to me that a lot of the disagreement I’m seeing might stem from a misconception about where I’m coming from. I see a lot of bloggers, forum posters, and WOW personalities adopting an attitude of “of course I’m right” or “of course Elitist Jerks/the Big Name Bloggers/the WOW devs are right”, and I’m doing my best to avoid that here. My goal is for Duct Tape to be a place where hypotheses are floated to see if the facts fit. I have no interest in treating what the Big Names say as though it’s holy writ; I want to try things out and see if they work. At the moment, my attention’s on Haste as a desirable Discipline Priest stat, and I do think it’s a valid course to pursue, but if it doesn’t work out, I’m not bound to it. I’ll just move on to the next hypothesis.

An important corollary to this is that the positions I take on this blog are going to change over time. That’s by design. It does nobody any good for me to insist on sticking with an idea after it’s been proven wrong. (But see above; “that’s not what thus-and-such says” or “that’s not the conventional wisdom” doesn’t count as proof!)

The bottom line is this: I’m here to experiment and figure things out. If you’re more interested in Being Right than in figuring out what right is, perhaps this isn’t the place for you.